Data Privacy Policy
Welcome to the Lucky Thrillz privacy page. This document explains how we collect, use and protect your personal information when you create an account, play games or use services on our site. We take your privacy seriously and aim to be clear about what data we hold and how we use it.
Types of data we collect
We collect different categories of information to operate your account and provide our services. This includes personal data, technical data and transactional data. We only collect what is necessary for account management, payments, security and compliance.
Personal data
Personal data includes details you give us when registering or contacting support, such as your name, date of birth, email address, postal address and phone number. We also store identity documents where verification is required. We retain only the personal information needed to manage your account and to meet legal obligations.
Technical data
Technical data covers information produced when you use our site or app, such as IP address, device type, browser, operating system, connection data and log files. This information helps us keep the platform secure, detect misuse and improve site performance for all users.
Transactional data
Transactional data relates to deposits, withdrawals, bets, game history, bonus usage and payment confirmations. We use this information to process payments, manage balances, investigate disputes and produce account statements on request.
Use of information
We use your data to operate your account, process payments, verify identity, prevent fraud, provide customer support and comply with legal requirements. Where relevant, we also use aggregated or anonymised information for analytics and to improve our site. We do not sell your personal data to third parties.
Data protection practices
We protect personal information using technical and organisational measures such as encryption, access controls and secure storage. Access to your data is restricted to staff and service providers who need it to deliver our services. We review our security measures regularly to help keep your data safe.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login, analyse site usage and deliver essential functionality. Some cookies are necessary for the service to work, while others are used for analytics and marketing. You can manage cookie settings in your browser or via our cookie controls.
User rights
You have rights over your personal information, including the right to access, correct and request deletion of your data where permitted by law. You may also object to or restrict certain processing. Requests are handled in line with applicable privacy requirements.
Access, correction and deletion of data
You can view and update much of your account information in your profile. To request copies of personal data, corrections or deletion, contact us at [email protected]. We will respond to reasonable requests and explain any limitations due to legal or operational requirements.
Information sharing and third parties
We share information with trusted third parties only where necessary to provide the service. This may include payment processors, identity verification providers, analytics partners and customer support platforms. All partners are contractually required to protect your data and use it only for agreed purposes.
Privacy policy updates
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. When we make significant changes we will post a notice on the site. For any questions about how we handle your data, contact support at [email protected].
LuckyThrillz is committed to keeping your information secure and giving you control over your personal data. If you have concerns, please get in touch and we will help as soon as possible.