Responsible Gambling Policy

At Lucky Thrillz we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and controlled. This page explains the principles we follow, the practical tools available on your account, warning signs to watch for and where to get professional help if you need it.

Player protection principles

We put player safety first by promoting informed and controlled play. We encourage customers to set limits, take breaks when needed and contact our support team if gambling stops being enjoyable. Our approach is practical and non-judgemental - we aim to help you stay in control.

Activity-control tools

To help manage play we provide a range of straightforward controls that you can activate from your account. These commonly include:

• Deposit limits - daily, weekly and monthly options to cap how much you add
• Loss limits - set a maximum you are willing to lose over a chosen period
• Session reminders - alerts to remind you how long you have been playing
• Account break - short time-outs that pause play for a set period

Deposit, loss and time limits

Limits are easy to set and change from your account settings. Typical choices include minimums such as £10 up to a sensible upper limit. You can combine limits - for example a weekly deposit cap together with a session reminder - to match your personal budget and schedule.

Self-exclusion and longer breaks

If you need a longer pause you can request self-exclusion on your account. Self-exclusion blocks access for a chosen period and can be extended if required. If you are based in Great Britain you may also want to register with GAMSTOP for a national self-exclusion covering multiple operators.

Recognising signs of problematic behaviour

Watch for clear warning signs such as chasing losses, borrowing to gamble, neglecting work or family, or losing control over time spent and money spent. If you notice these changes in yourself or someone close to you, take action early by using limits or seeking support.

Practical tips to stay in control

• Set a budget and stick to it - only gamble with money you can afford to lose
• Use deposit and loss limits and enable session reminders
• Avoid gambling when upset, tired or under the influence of alcohol
• Take regular breaks and consider account breaks if play increases
• Talk to someone you trust about your activity

Professional help and support organisations

If you need further assistance there are specialist organisations that can help. In the UK these include GamCare, GambleAware, Gamblers Anonymous and GAMSTOP. For immediate help you can contact our support team via live chat or email at [email protected] and we will explain available tools and next steps.

We review safer gambling options regularly and encourage all players to use the tools provided to keep play responsible and enjoyable. If you prefer the alternative spelling of our name you may also see LuckyThrillz in some account messages and communications.